BIG SPRING, TX, UNITED STATES, September 1, 2026 – ANewswire – Qwaiting, a cloud-based queue management and appointment scheduling platform, now has more than 65,000 businesses in over 70 countries on its books, the company said. The platform is used by organisations across healthcare, banking, government, retail and education to manage customer and visitor flow, schedule appointments and reduce time waiting for service.
According to the company’s data, businesses using Qwaiting have seen an average 35 percent reduction in customer wait times after implementation. The cloud-based queue management platform merges virtual queue management, online appointment booking, self-service kiosks, digital signage and people counting into one platform, enabling staff to view service demand in real-time rather than relying on physical ticket dispensers or manual sign-in sheets.
Service-based organisations still face operational challenges such as long queues and scheduling bottlenecks, especially in industries where foot traffic is unpredictable or staffing is limited. Hospitals and clinics use queue data to better direct patients between departments. They help banks distinguish between normal transactions and appointments that need a specialist. Government offices use it to control walk-in volume during peak times. Retailers use it for fitting rooms, customer service counters and curbside pickup.
Qwaiting is a hospital information system augmentation layer for scheduling and patient flow that does not require a hospital to have a standalone medical records and hospital management system. It also has integrations with tools like Google Calendar, Salesforce, Zendesk, Twilio and WhatsApp so that appointment and queue data flow between Qwaiting and the systems that organisations already use for scheduling, customer records and messaging.
Qwaiting’s plans start at about $249 a month, and pricing is based on the number of locations, service points and features an organization needs, such as facial recognition check-in or advanced analytics. The company has a U.S. office in Big Spring, Texas, in addition to its many international customers. If your organization is interested in a trial or demonstration of the platform, please contact Qwaiting directly.
